Terms of Service

Effective Date: September 22, 2025

Who We Are

RetroFam ("we," "us," or "our") operates the website www.retrofam.com (the "Site"). We are dedicated to providing expertly refurbished retro gaming products and services. Orders may be fulfilled from our U.S. or Canadian facilities:

• U.S. Office: 102 S Richmond St, Fleetwood, PA 19522, United States

• Canada Office: Unit 145, 11500 Stonehill Drive NE, Calgary, AB T3N 2M7, Canada

This document outlines the terms and conditions governing your use of our Site.

Acceptance of Terms

By accessing and using our Site, you confirm that you agree to comply with these Terms of Service. If you do not agree to these terms, please do not use our Site. We reserve the right to modify these terms at any time, and continued use of the Site after such changes will constitute your acceptance of the new terms.

License to Use Our Site

Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes.

Definitions

To help explain things as clearly as possible, every time any of these terms are referenced, they are strictly defined as:

• Cookie: A small piece of data stored on your device used to enhance your experience on our Site.

• Company: When this policy mentions "we," "us," or "our," it refers to RetroFam, which is responsible for your information under these Terms.

• Device: Any internet-connected device such as a phone, tablet, or computer that can be used to visit RetroFam and use the services.

• Service: The services provided by RetroFam as described on the Site.

• Website: RetroFam’s site, accessible via www.retrofam.com.

User Responsibilities

You agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.

• Maintain the security of your account by protecting your password and restricting access to your account.

• Notify us immediately of any unauthorized use of your account or any other breach of security.

• Accept responsibility for all activities that occur under your account.

Restrictions

You agree not to, and will not permit others to:

• License, sell, rent, lease, assign, distribute, or commercially exploit the Site or make the platform available to any third party.

• Modify, disassemble, reverse compile, or reverse engineer any part of the Site.

• Remove, alter, or obscure any proprietary notices of RetroFam or its affiliates, partners, suppliers, or licensors.

Information We Collect

We may collect personal information when you:

• Create an account

• Place an order

• Subscribe to our newsletter

• Contact customer service

Types of Information Collected include:

• Personal Identification Information: Name, email address, mailing address, and phone number.

• Payment Information: Credit card details are processed securely through third-party payment processors.

• Non-Personal Identification Information: Browser type, device type, IP address, pages visited, and time spent on the Site.

Return and Refund Policy

If you are not satisfied with your purchase, you may request a return within the period defined in our Return & Refund Policy. Products must be returned in their original condition and packaging. Please refer to the Refund Policy posted on our Site for full details, including return addresses for the U.S. and Canada.

Fulfillment & Shipping

Orders may be fulfilled from our U.S. or Canadian locations, depending on customer location and product availability. Shipping costs, estimated delivery times, and policies are outlined in our Shipping Policy.

Limitation of Liability

Under no circumstances shall RetroFam be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Site or any products purchased through it.

RetroFam is not responsible for:

• Delays caused by carriers, customs, or border authorities.

• Duties, customs charges, or additional taxes incurred by international shipments.

• Events beyond our reasonable control once an order has left our facility.

Indemnification

You agree to indemnify, defend, and hold harmless RetroFam, its affiliates, and employees from any claims, losses, liabilities, damages, or expenses (including reasonable attorney fees) arising out of your use of the Site or violation of these Terms.

Your Suggestions

Any feedback, comments, ideas, improvements, or suggestions (collectively, "Suggestions") provided by you to RetroFam regarding the Site shall remain the sole and exclusive property of RetroFam. We may use, copy, modify, publish, or redistribute Suggestions for any purpose without any credit or compensation to you.

Your Consent

By using our Site, registering an account, or making a purchase, you consent to these Terms of Service.

Links to Other Websites

These Terms of Service apply only to the services provided by RetroFam. The Site may contain links to other websites not operated or controlled by RetroFam. We are not responsible for the content, accuracy, or opinions expressed in such websites. Your interaction on any other website is subject to that website’s own terms and policies.

Cookies

RetroFam uses "Cookies" to identify the areas of our Site that you have visited. Cookies enhance the performance and functionality of the Site, but they are non-essential to its use. However, disabling Cookies may limit functionality. We never place personally identifiable information in Cookies.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review these Terms periodically to stay informed about your rights and obligations.

Contact Us

If you have any questions about these Terms of Service, please contact us at:

📧 Email: help@retrofam.com
📞 Phone: +1 484-486-7326
📍 U.S. Address: 102 S Richmond St, Fleetwood, PA 19522, United States
📍 Canada Address: Unit 145, 11500 Stonehill Drive NE, Calgary, AB T3N 2M7, Canada

Last Updated: September 22, 2025